Canned responses

Canned responses are message templates any agent can insert with a shortcut.

Create one

1. Go to Settings → Canned Responses and click Add canned response.

2. Enter the Short code (the shortcut, e.g. greeting) and the Message.
3. Click Submit.

Use it in a conversation

In the reply editor type / followed by the shortcut (/greeting). A picker appears; when you select it, the text is inserted and you can edit it before sending.

Ideas: opening greeting, business hours, request for details, sign-off.